<aside> <img src="notion://custom_emoji/3c35a317-d438-469f-a88e-a21523d2b515/356011d7-387b-8007-b573-007a75f83db8" alt="notion://custom_emoji/3c35a317-d438-469f-a88e-a21523d2b515/356011d7-387b-8007-b573-007a75f83db8" width="40px" />

Story99.com is a Storytelling Consultancy for B2B, Tech & Deeptech.

</aside>

Customers buy a product / offering to meet one or more of their needs.

Fundamental Needs

Need Explanation
Physical+mental health & well-being** To maintain a stable, pain-free, and energised state that enables daily functioning and long-term quality of life // includes desire for peace / tranquility / calmness
To feel hopeful To believe that the future can improve and that one’s actions can lead to positive outcomes.
To be (and feel) safe To avoid physical, financial, and emotional harm while feeling secure in one’s environment.

<aside> 🔔

Subscribe to https://learnstory99.substack.com/ where we notify you when we update our existing frameworks and insights around storytelling, marketing and brand-building.

</aside>

Essential Emotional Needs

Need Explanation
Family / romantic-life, social-contact To build and sustain close relationships that provide belonging, intimacy, and emotional support.
To be seen / heard / appreciated / accepted To feel acknowledged, valued, and validated by others.
To feel smart / worthy / confident / good about oneself To maintain a positive self-image and belief in one’s abilities and value.

Many consumer brands in India, position themselves as part of family-need stories. The below ad also touches upon the need for us to be seen and appreciated.

https://youtu.be/JwnBQoKtZ5c

Functional Needs

Need Explanation
Make money To generate income that supports lifestyle, security, and aspirations.
Save money To reduce expenditure and preserve resources for future needs.
Save time To accomplish tasks efficiently and free up time for higher-value activities.
Convenience To minimize effort, complexity, and friction in completing tasks // could be through easier / faster / simpler way of doing something or with less hassle (more comfort) or through some integration / organization etc - which makes life easy
Lower risk To reduce uncertainty and avoid potential losses or negative outcomes.
For connection / access To reach people, services, or opportunities easily when needed.
For information / knowledge To acquire relevant insights that enable better decisions and understanding.
Meet compliance / rules To adhere to regulations or norms in order to avoid penalties and ensure legitimacy.
For novelty / uniqueness To experience newness or differentiation that breaks routine and signals individuality.
For sensory appeal To derive immediate pleasure through sensory stimulation (visual, auditory, tactile, etc.).

Esteem Social Needs

Type 1 - Non-Accumulative

Need Explanation
Reward (others / self) To reinforce actions through recognition, incentives, or personal gratification.
Honour (one’s value) To feel respected and acknowledged for one’s identity, principles, or contributions.
Vengeance / to beat others To restore balance or superiority by outperforming or defeating others.

Type 2 - Accumulative

Need - To gain / hold-on to / not-lose the following Explanation
Status (for the world) To be perceived as successful, influential, or high-ranking by others.
Accomplishment (self) To achieve meaningful goals that reinforce personal competence and progress.
Heirloom / legacy To create lasting impact or assets that endure beyond one’s lifetime.
Savings / ownership To accumulate and retain assets that provide security and control.
Group-identity To belong to and be recognized as part of a specific community or tribe.
Independence To maintain autonomy and control over one’s choices and actions.

Higher Order Needs

Need Explanation
For joy (non-sensory) To experience deep fulfillment, meaning, or inner contentment beyond immediate pleasure.
Fulfils the creator in me To express creativity and bring new ideas or creations into existence.
Lets me help / serve (beyond family / friends) To contribute to society or others in a way that creates purpose and impact.
Idealism - the desire for the world to be ideal & fair To act in alignment with values of justice, fairness, and a better world.
Nostalgia To reconnect with meaningful past experiences that provide comfort and identity.
To indulge my curiosity To explore, learn, and satisfy the desire to understand new or unknown things.